Privacy Policy

Webespoke AI ("we", "us", "our") provides AI automation software and services, including the WEBEE product ecosystem (WEBEE Receptionist, Builder, Lead Gen, Qualify and Smart Dash). This policy covers the website at www.webespokeai.com and the forms, demos and voice interactions available on it.

For data you submit through this website, Webespoke AI acts as the data controller. Where we process data on behalf of a customer inside their WEBEE workspace, we act as a processor under that customer's own agreement with us.

When you request a demo, start a free trial, request a quote or contact us, we collect the details you enter, which typically include your name, business email address, phone number, company name and anything you tell us about what you are interested in.

We use this information to respond to your enquiry, arrange demonstrations, provide quotes, and set up and support trials or accounts.

This website offers a live voice demo with our AI agent, Ava. If you choose to start a call, your browser microphone is used only while the call is running and only with your permission. Audio is streamed to our voice infrastructure provider so the agent can understand you and reply.

Call audio, transcripts and any details you share during a demo call (for example a name, email address or preferred appointment time) may be retained so we can follow up on your enquiry, confirm bookings and improve the quality of the service. Please do not share sensitive personal information during a demo call.

We use analytics and advertising tools to understand how the website is used and how visitors find us. This includes Google tags used for conversion measurement in Google Ads, and attribution parameters such as UTM tags and click identifiers that may be stored in your browser and attached to a form submission.

Depending on the tool, this may involve information such as your approximate location, device and browser type, referring website, pages viewed and interactions with the site. We use it to measure campaign performance and improve the website.

We use cookies and similar browser storage for essential site functionality, to remember attribution information about how you reached us, and for analytics and advertising measurement. You can control or delete cookies through your browser settings; blocking some cookies may affect parts of the site.

Enquiries submitted through this website are passed into our CRM and lead management systems so our team can respond, track the conversation and arrange follow-up. Records may include the information you provided, the page and campaign you came from, and our notes about the enquiry.

We use trusted third-party providers to run this website and our services. These include hosting and content delivery, database and backend infrastructure, voice and telephony infrastructure for AI calls, email delivery, calendar and scheduling tools, spam protection for our forms, and analytics and advertising platforms.

These providers only process data to deliver their service to us. Some may process data outside the UK or EEA; where that happens we rely on appropriate safeguards offered by the provider.

Where UK GDPR applies, we rely on the following bases: performance of a contract or steps taken at your request (responding to enquiries, providing trials and services); legitimate interests (running and improving our website and business, direct B2B communication, security and fraud prevention); consent (microphone access for voice demos, and non-essential cookies where consent is required); and legal obligation (record keeping and compliance).

If we send you marketing emails, every message includes an unsubscribe link and you can opt out at any time. Opting out of marketing does not stop service messages that relate to an active enquiry, trial or account.

We keep enquiry and CRM records for as long as needed to deal with your enquiry and for a reasonable period afterwards for business records, then delete or anonymise them. Analytics data is retained according to the retention settings of the platform used. Customer workspace data is retained in line with the customer's agreement with us.

We use technical and organisational measures appropriate to the risk, including encrypted connections, access controls on our systems, and spam and abuse protection on our forms. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Subject to applicable law, you may have the right to access a copy of your personal data, to have inaccurate data corrected, to request erasure, to restrict or object to certain processing, to data portability, and to withdraw consent where processing is based on consent. To exercise a right, contact us using the details below.

If you are in the UK and you are unhappy with how we have handled your data, you can also complain to the Information Commissioner's Office (ICO).

This website and our services are intended for businesses and are not directed at children. We do not knowingly collect personal data from children.

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

For any privacy question or request, email info@webespokeai.com or use our contact page.